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FAQs

If a product has sold out, will it come back in stock?

If one of our items happens to be out of stock, it will definitely be back in stock! The best way to keep up to date with re-stocking updates if through Instagram and our newsletter.

+ Does each mix always contain the same variety of sweets?

The variety of sweets in each mix can depend on stock levels and new arrivals. We are always trying to bring you the newest, tastiest sweets!

On the odd occasion, mixes may vary slightly due to stock levels and/or new arrivals. Any sweet that is swapped out will be either replaced with more of the other sweets in the mix, or a very similar type of sweet to ensure that you still get a bag full of incredibly tasty yumminess!

 + How do I place an order?

If you wish to add an item to your basket, click the 'Add to Cart' tab on the product listing. Once you are ready to check out, go to your basket and click the 'Check Out' button. Enter your shipping information and select the desired postage method. You will then be asked for your payment details and your order will be placed.

+ Which payment methods do you accept?

We accept all major Credit and Debit cards, as well as PayPal and Apple Pay.

+ Can I amend my order?

If you wish to amend your order, please contact us via email.

+ I have a problem with my order (missing item/incorrect item/damaged parcel/damaged item/etc.). What do I do?

Reach out to our customer service team by sending an email to info@poppin-candy.co.uk within 2 days of receiving your order. Please note that photos of both the original invoice and the issue (eg. showing the contents of the box, the items you received, the condition of the box, the condition of the items, etc.) will be required to proceed. The photos MUST show the item exactly as you received it - if any items have been opened, half eaten, half drunk, etc. we will unfortunately not be able to accept them as reliable evidence of an issue.

+ What if one of the sweets I picked for my Create Your Own bag isn't available?

We keep huge stock levels of all sweets, so this is very unlikely to happen, but if there is ever an issue out of our control which stops us from keeping stock of a sweet we usually have (eg. last minute supplier issues, international logistic issues, etc.), we will fill the bag with more of the other sweets you have chosen to ensure you get the full weight you have paid for and only sweets that you have chosen yourself! If you have ordered a Super Single or Half & Half, we will reach out to you for an alternative choice - if we don't hear back from you within 24 hours we will select a very similar substitute (which will satisfy the same allergy/dietary requirements if a Special Dietary Requirement Create Your Own has been chosen).

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